New to online notarization or stuck on a step? Pick a guide below. If you cannot find what you need, contact us and we will help.
Getting ready
How to upload your document
Get your file into your session the right way, as a clean, unsigned PDF.
Verifying your identity
What ID you need and how identity verification works before you meet the notary.
Preparing for your session
Device, connection, lighting, and what to have on hand for a smooth call.
Payment
What it costs, when you pay, and how your full total is shown before checkout.
On the call
Video and audio troubleshooting
Camera or microphone not working? Quick fixes to get connected.
Multiple signers
How sessions with more than one signer work and what each person needs.
Witnesses
When a witness is needed and how witnessing works during an online session.
If identity verification does not pass
What it means and the practical steps to try next.
Your finished document
Still need help?
If a guide did not answer your question, reach out and we will get back to you within four hours.
Still need help? Contact us