What happened
Before the notary can proceed, they must be able to confirm your identity. If verification does not pass, it does not mean anything is wrong with you. It usually means a detail did not line up, such as a blurry ID image, an expired ID, or information that did not match. This is a normal safeguard, and there are clear steps to try next.
Common reasons
- The ID photo was blurry, glared, or cut off
- The ID is expired or damaged
- The name or details entered did not match the ID
- Lighting was too dim for the camera to read the ID clearly
- An identifying detail was mistyped
What to do next
Recheck your details
Make sure the name and information you entered exactly match your ID, with no typos.
Use a clear, current ID
Choose a valid, unexpired government-issued photo ID. Wipe the camera lens and hold the ID steady in good light so it is easy to read.
Improve lighting and framing
Face a light source, avoid glare, and fit the whole ID in the frame. A plain background helps.
Try again carefully
Repeat the verification step, taking your time with each part.
Reach out if it still does not pass
If verification will not go through, contact us. We can talk through your situation and options before you go further.